Is accommodation included in the cost of the pass?
No. Accommodation is arranged by the Festival, however the registration fee is for your delegate registration only.
When will I get confirmation of my accommodation?
Once your delegate registration payment is confirmed in our system, we will send you a registration and accommodation confirmation letter. Included in the confirmation are hotel deposit payment form and hotel contact details.
How and to whom do we pay the deposit?
Deposits must be paid directly to the hotel. Their bank details and accepted methods of payment are included in your delegate confirmation letter. If they are not, please contact the hotel directly for payment information.
What do I do if I wish to amend my booking?
All requests to amend a booking must be made from the My Passes section of your My Account area. Please be aware that any changes close to the Festival may incur cancellation charges.
Do I have to inform the hotel myself if I cancel my booking and will I get my deposit refunded?
All requests to cancel a booking must be communicated to the Festival in writing. Deposit may be refunded according to the cancellation policy of the hotel, please check individual hotel pages on our website for specific cancellation policies.